The Office of Information Technology offers a broad spectrum of services. These range from making sure your phone works to developing all-new software products to integrate complex systems. Additional services such as networking, security, desktop support, and support for instructional technology all come together to create to a rich catalog, all in support of the college's operations and mission.

Our Service Catalog is a great place to find out more about what we do. It's also a great starting point for new discussions and collaborations. We welcome your inquiries and ideas, and look forward to finding new services we can add in the future.

View the list of services in alphabetical order



Account Management and Digital Security

Email

Novell Groupwise client and webmail. Ability to synchronize email and contact data with a variety of devices including iPhone and Android. 

Student Information System

Capstone is the student information system used by the College.  It offers a student and faculty portal and backoffice functionality to accomplish the varied administrative needs.  In addition, IT maintains a campus developed application allowing selected departments access to Capstone data as well as specific data used only by the department.

Wireless

Muhlenberg is a 100% wireless campus. All Faculty, Staff and Students are required to register their wireless devices or computers before access to the Muhlenberg Wireless Network can be achieved. Documentation for registering wifi provided by support


Classroom and Learning Spaces

Classroom presentation support

Provision of multi-input presentation systems. Proactive classroom support and maintenance services built around a consistent teaching and learning experience. 

Equipment repair and maintenance

Onsite repair and maintenance of equipment used in the classroom.

Loaner equipment

Various teaching and learning tools available to borrow on an as needed basis. Example Projectors and sound systems.

Video production

Assistance with educational related video production 


Client Support Services

Application Development

In the event, a department needs a 'specialized piece of software', IT is available to design and code application(s) for department/campus needs.

Applications Consultation

IT works with departments to assess existing/proposed applications, reports, and data feeds for the purpose of project planning and tech strategy.

Computer and Software Sales

All employees and students are eligible to purchase Dell computers and software at higher education discounted pricing. Visit JourneyEd.com to see offers and discounted pricing on software to Muhlenberg employees and students.

Computer Deployment

Staff are issued a desktop PC with one monitor, keyboard and mouse.  Faculty have the option between a desktop or a laptop.  Laptop will come with a docking station, one monitor, keyboard and mouse. Apple computer with approval from Provost.  All computers are on a 5 year replacement cycle. . 

Computer Repair

Oit provides computer hardware/software repair for all Muhlenberg owned Computers and hardware.  With some limitations on specific hardware in sciences.

Database Administration

Database Administration includes a number of administrative services including:  installation, setup, configuration, security, patching, performance analysis. Backups and disaster planning for databases used in support of the College's application portfolio.

Digital Signage

Digital Signage on campus (Seegers and the Life Sports Center) is managed using the Fourwinds application.  Campus Administrators (Seegers and Athletics) manage the content displayed using the FourWinds Content Manager Application.

Document Management & Imaging

Document Imaging Services using ImageNow provides for the imaging and storage of documents in a central campus repository.  These documents can be accessed through a department's functional system as necessary.

End user assistance

Word files (i.e. pagination, table of contents, inserting tables). Excel files (i.e. formulas, pivot tables / charts). PowerPoint presentations (i.e. adding slide content, animations) Adobe Fillable Form creation.  Basic file management

Faculty & Staff Support Desk

For Faculty and Staff on campus.  Level one support for your questions re technology at Muhlenberg. Call us at ext. 3566, email us at support@muhlenberg.edu or just walk in. Our office is located in Ettinger 002. Hours: M-F 7:30 am to 5 pm

Help Desk

The Help Desk is the best first point of contact for Muhlenberg students for technology support issues. They can be reached at ext 3375, or via email at help@muhlenberg.edu. The Help Desk is available 7 days-a-week, hours may vary by student coverage.

Laptop Loaning Program

The loaning program is available to Faculty and Staff only.  You may sign them out for one week at a time, longer if needed and approved.  All devices are wireless.  Most have the following programs installed: SPSS, Maple, Minitab, MS Office 2010, Adobe Reader, Firefox and I.E.  

New Employee Accounts

New Employees need to have a NWA on-line form completed by someone in the department before arriving on campus. This submitted form will ensure that you have a campus accounts for LMS, email, capstone, etc. and their computer set up before the new employee begins their first day on campus.

Office Moves

When employees are moving offices, please send in an email request to the Support Desk to move the computer equipment.  Also let us know where the present phone extension is moving to and by what date.

Password Issues

If you can’t login to your office computer, Canvas, or your Library account, we can extend your password expiration date to make it possible for you to change your password.

Personal Phone Support

Configuration and setup of personally owned phones to connect to Groupwise server for email and calandar syncronization.

Project Management

The Systems Manager manages the College's systems project management efforts along with the various IT departments.  Project arise from all departments across campus and are prioritized according to business need.  The Administrative Systems Committee review projects throughout the lifecycle of the implementation.

Reporting/Data Analysis

IT uses a number of reporting tools to create advanced reports when necessary.  Advanced Reports/Data needs that cross systems can be requested from the Systems dpeartment.  Many of these reports are available to the campus administration through any easy to use interface developed on campus called the Job Generator.

Resource Groups - GW

Email group lists within Groupwise, edited by support

Software Evaluation and Testing

All Software implementations begin with an evaluation stage.  The Systems Team works with vendor's and campus departments to gather requirements to be used in evaluating software.

Software purchases - dept

Faculty / Staff software purchase

Systems Integration

The team employs a Data Integration Specialist to ensure the various software packages used across campus share data as required by the cepartments using the software.

Systems Management & Administration

Administrative Systems provides support, technical leadership, business process analysis, and vendor management in support of the College’s application portfolio. These systems address all the major administrative functions of the College from Admissions through Advancement as well as many of the additional functions required when managing a campus for example: Campus Safety, Mailroom, and Plant Operations.

When necessary, Administrative Systems provides assistance in software evaluation, as well as installing, accessing, integrating, supporting, and documenting functionality within the systems post purchase. Enhancement and Break Fix requests are analyzed and prioritized by IT in conjunction with the administrative departments.

Track it

Campus wide tracking system for problems - reported to the support/help desks

Troubleshooting advice for home PCs

Reset browser settings in addition to clearing temp files, cache, and cookies if having trouble getting logged into GW, Capstone, or Canvas (or other sites). Resetting home internet router and modem. Mention Microsoft Home Use discounted software for Faculty & Staff

Vendor Management

IT acts as the primary technical vendor contact for all software in use at the College.

Web Analytics

IT monitors web traffic via Google Analyics. Reports are provided upon request.

Web Consulting

Consultation provided on all aspects of College web site including content strategy, governance, design, business processes, media, accessibility, information architecture and overall standards for muhlenberg.edu web.


Communication and Collaboration

Blogging

Available via Wordpress at http://blogs.muhlenberg.edu

Computer Labs

IT maintains residential and public computing labs in Benfer, East, MacGregor Village, ML, Moyer, Proser, Robertson Hall, Shankweiler, South Hall, Taylor Walz

Emergency Notification System

IT administers the e2Campus System allowing for individual text messaging as well as Campuswide emergency notification.

Mobile Application

The College's mobile application is integrated with various systems on Campus.

Printing

WEPA printer kiosks are available throughout campus 

Web Services

IT administers the content management system (TerminalFour) and works closely with Departmental Web Administrators to ensure timely content. Hosting, development and maintainance provided for official College sites.


Instructional Technology and Digital Learning

Audio/video services- event setup/management/support

Full service AV department available to assist with all aspects of teaching and learning, from meeting planning to event setup and support. 

Digital Learning Training - Faculty and Staff

Training and support for faculty and staff on all things digital learning

Ed-Tech tool evaluation-recommendation

Promoting new ideas in teaching and learning

Instructional design

A campus-wide resource aimed at the promotion of digital tools in teaching and learning.

Learning space design

Staff available to talk through your next technology integration. 

Media duplication

Small batch copies of CD's and DVD's- Larger qty's need to be sent out to a vendor

Media hosting

Support for various tools for media hosting, From LMS to Kaltura video server.

Presentation support

Assistance with necessary hardware and software to complete all sorts of presentations

Project Management

Assistance with your next event or integration from planning stage on to completion. 

Streaming video

Support and guidance with various tools for live event streaming. Examples Adobe Connect and Stretch Internet. 

Vendor management/consultation

Oversee outside vendors working in support of the hardware used in teaching and learning. 

Web/video conferencing

Assist and recommend best practices


Training

Digital Learning Training - Faculty and Staff

Training and support for faculty and staff on all things digital learning