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Alumni Profiles
Media and Communication at
Muhlenberg College

Class of 2004
Premier Brokerage Services Manager, MBNA America
typical day: Ahhhh . . . the working world. It's almost enough to make you miss doing homework, writing papers, and taking exams. But it's not so bad. I work in a department of MBNA America that services credit cards for major brokerage firms. My team helps high net-worth clients and their financial representatives manage their credit card accounts (yes, believe it or not, even the wealthy and powerful do not know exactly how a credit card works). A typical day for me begins with a team meeting that may or may not include members of management. We're expected to complete certain projects with little to no supervision, so it is essential that our team meets together every day. Throughout the course of a typical day, I will be on the phones with clients and their financial representatives, answering questions that range from general inquiries to extremely complex payment and authorizations situations (sometimes everything that can go wrong, will). When not on the phones, I will be working correspondence from clients and responding to each inquiry with a phone call or letter addressing the situation. Some problems can be resolved in a matter of minutes, while others may take days or weeks. There's never a dull moment, however. Every situation is different, and that keeps me on my toes.

exciting news: Nothing too exciting to report here. I'm very active in the martial arts, mostly Jiu-Jitsu, Aikido, and Ken-jutsu (samurai sword) and have been competing in a few tournaments, winning a bronze medal last year.

insights: Although my job doesn't pertain to what I studied in Communication at Muhlenberg, the classes I took prepared me more than I could have imagined for work in the banking industry. Personal interation is my job, and working in group environments, learning inter-personal communication skills, and being held accountable for my school work were lessons that were pretty well engrained at Muhlenberg. And most of all, I'm glad that the Communication department made me write so many papers. Being able to articulate a thought process or justification for an action is critical in the business world.