Overall Satisfaction:

1. How satisfied are you with your recent request for assistance at the Student Help Desk?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

About the Help Desk Associates:

2. I was satisfied with the treatment I received from the help desk staff.

Strongly Agree Agree Disagree Strongly Disagree

3. The help desk associates listened and understood my needs

Strongly Agree Agree Disagree Strongly Disagree

About The Service You Received:

4. How satisfied are you with the quality of help you received?

Very Satisfied Satisfied Dissatisfied Very Dissatisfied

5. Based on your satisfaction with the help you received, how would you rate your chances of relying on the student help desk for assistance in the future?

Definitely Will Probably Will Probably Will Not Definitely Will Not

Please comment on how we could improve your help desk experience: