Ad Hoc Training

Ad Hoc training is available for faculty, staff and students who require additional support and instruction when using campus standard software and applications.

Service Category: Account Management and Digital Security, Classroom and Learning Spaces, Client Support Services, Communication and Collaboration, Instructional Technology and Digital Learning, Training

Support: Contact the Support Desk/Student Help Desk


Application Development

In the event, a department needs a 'specialized piece of software', IT is available to design and code application(s) for department/campus needs.

Service Category: Client Support Services


Applications Consultation

IT works with departments to assess existing/proposed applications, reports, and data feeds for the purpose of project planning and tech strategy.

Service Category: Client Support Services


Audio/video services- event setup/management/support

Full service AV department available to assist with all aspects of teaching and learning, from meeting planning to event setup and support. 

Service Category: Instructional Technology and Digital Learning

Support: Contact Media Services


Blogging

Available via Wordpress at http://blogs.muhlenberg.edu

Service Category: Communication and Collaboration

Support: Contact the Support Desk


Classroom presentation support

Provision of multi-input presentation systems. Proactive classroom support and maintenance services built around a consistent teaching and learning experience. 

Service Category: Classroom and Learning Spaces

Support: Contact Media Services


Computer and Software Sales

All employees and students are eligible to purchase Dell computers and software at higher education discounted pricing. Visit JourneyEd.com to see offers and discounted pricing on software to Muhlenberg employees and students.

Service Category: Client Support Services

Support: Contact the Support Desk


Computer Deployment

Staff are issued a desktop PC with one monitor, keyboard and mouse.  Faculty have the option between a desktop or a laptop.  Laptop will come with a docking station, one monitor, keyboard and mouse. Apple computer with approval from Provost.  All computers are on a 5 year replacement cycle. . 

Service Category: Client Support Services

Support: Contact the Support Desk


Computer Labs

IT maintains residential and public computing labs in Benfer, East, MacGregor Village, ML, Moyer, Proser, Robertson Hall, Shankweiler, South Hall, Taylor Walz

Service Category: Communication and Collaboration

Support: Contact the Student Help Desk


Computer Repair

Oit provides computer hardware/software repair for all Muhlenberg owned Computers and hardware.  With some limitations on specific hardware in sciences.

Service Category: Client Support Services

Support: Contact the Support Desk


Database Administration

Database Administration includes a number of administrative services including:  installation, setup, configuration, security, patching, performance analysis. Backups and disaster planning for databases used in support of the College's application portfolio.

Service Category: Client Support Services


Digital Learning Training - Faculty and Staff

Training and support for faculty and staff on all things digital learning

Service Category: Training, Instructional Technology and Digital Learning

Support: Contact IT/DL Team


Digital Signage

Digital Signage on campus (Seegers and the Life Sports Center) is managed using the Fourwinds application.  Campus Administrators (Seegers and Athletics) manage the content displayed using the FourWinds Content Manager Application.

Service Category: Client Support Services


Document Management & Imaging

Document Imaging Services using ImageNow provides for the imaging and storage of documents in a central campus repository.  These documents can be accessed through a department's functional system as necessary.

Service Category: Client Support Services


Ed-Tech tool evaluation-recommendation

Promoting new ideas in teaching and learning

Service Category: Instructional Technology and Digital Learning

Support: Contact IT/DL Team


Email

Gmail. Ability to synchronize email and contact data with a variety of devices including iPhone and Android. 

Service Category: Account Management and Digital Security

Support: Contact the Support Desk/Student Help Desk


Emergency Notification System

IT administers the e2Campus System allowing for individual text messaging as well as Campuswide emergency notification.

Service Category: Communication and Collaboration

Support: Contact the Student Help Desk


End user assistance

Word files (i.e. pagination, table of contents, inserting tables). Excel files (i.e. formulas, pivot tables / charts). PowerPoint presentations (i.e. adding slide content, animations) Adobe Fillable Form creation.  Basic file management

Service Category: Client Support Services

Support: Contact the Support Desk


Equipment repair and maintenance

Onsite repair and maintenance of equipment used in the classroom.

Service Category: Classroom and Learning Spaces

Support: Contact Media Services


Faculty & Staff Support Desk

For Faculty and Staff on campus.  Level one support for your questions re technology at Muhlenberg. Call us at ext. 3566, email us at supportdesk@muhlenberg.edu or just walk in. Our office is located in Ettinger 001. Hours: M-F 7:30 am to 5 pm

Service Category: Client Support Services

Support: Contact the Support Desk


G Suite Training

Training and support for faculty and staff on all things G Suite. Individual and group training available. 

Service Category: Client Support Services, Communication and Collaboration, Training

Support: Contact the Support Desk


Google Groups

Email group lists within G Suite

Service Category: Client Support Services

Support: Contact the Support Desk


Help Desk

The Help Desk is the best first point of contact for Muhlenberg students for technology support issues. They can be reached at ext 3375, or via email at helpdesk@muhlenberg.edu. The Help Desk is located in Ettinger 00, available 7 days-a-week, hours may vary by student coverage.

Service Category: Client Support Services

Support: Contact the Student Help Desk


Instructional design

A campus-wide resource aimed at the promotion of digital tools in teaching and learning.

Service Category: Instructional Technology and Digital Learning

Support: Contact IT/DL Team


Laptop Loaning Program

The loaning program is available to Faculty and Staff only.  You may sign them out for one week at a time, longer if needed and approved.  All devices are wireless.  Most have the following programs installed: SPSS, Maple, Minitab, MS Office 2010, Adobe Reader, Firefox and I.E.  

Service Category: Client Support Services

Support: Contact the Support Desk


Learning space design

Staff available to talk through your next technology integration. 

Service Category: Instructional Technology and Digital Learning

Support: Contact IT/DL Team


Loaner equipment

Various teaching and learning tools available to borrow on an as needed basis. Example Projectors and sound systems.

Service Category: Classroom and Learning Spaces

Support: Contact Media Services


Media duplication

Small batch copies of CD's and DVD's- Larger qty's need to be sent out to a vendor

Service Category: Instructional Technology and Digital Learning

Support: Contact Media Services


Media hosting

Support for various tools for media hosting, From LMS to Kaltura video server.

Service Category: Instructional Technology and Digital Learning

Support: Contact Media Services


Mobile Application

The College's mobile application is integrated with various systems on Campus.

Service Category: Communication and Collaboration

Support: Contact the Web Team


New Employee Accounts

New Employees need to have a new employee account request completed by someone in the department before arriving on campus. This submitted form will ensure that you have a campus accounts for the application portal and a computer set-up before the new employee begins their first day on campus, as per our computer policy.

Service Category: Client Support Services

Support: Contact the Support Desk


Office Moves

When employees are moving offices, please send in an email request to the Support Desk to move the computer equipment.  Also let us know where the present phone extension is moving to and by what date.

Service Category: Client Support Services

Support: Contact the Support Desk


On Demand Training

On Demand Training is through lynda.com for all faculty, staff and students through the application portal. Customized on demand training for specific software and applications is available on the muhlenberg.edu website. 

Service Category: Client Support Services, Communication and Collaboration, Instructional Technology and Digital Learning, Training

Support: Contact the Support Desk


Password Issues

If you can’t login to your office computer, Canvas, or your Library account, we can extend your password expiration date to make it possible for you to change your password.

Service Category: Client Support Services

Support: Contact the Support Desk/Student Help Desk


Personal Phone Support

Configuration and setup of personally owned phones to connect to G Suite for email and calandar syncronization.

Service Category: Client Support Services

Support: Contact the Support Desk


Presentation support

Assistance with necessary hardware and software to complete all sorts of presentations

Service Category: Instructional Technology and Digital Learning

Support: Contact Media Services


Printing

WEPA printer kiosks are available throughout campus 

Service Category: Communication and Collaboration

Support: Contact the Student Help Desk


Project Management

Assistance with your next event or integration from planning stage on to completion. 

Service Category: Instructional Technology and Digital Learning

Support: Contact Media Services


Project Management

The Systems Manager manages the College's systems project management efforts along with the various IT departments.  Project arise from all departments across campus and are prioritized according to business need.  The Administrative Systems Committee review projects throughout the lifecycle of the implementation.

Service Category: Client Support Services


Reporting/Data Analysis

IT uses a number of reporting tools to create advanced reports when necessary.  Advanced Reports/Data needs that cross systems can be requested from the Systems dpeartment.  Many of these reports are available to the campus administration through any easy to use interface developed on campus called the Job Generator.

Service Category: Client Support Services


Software Evaluation and Testing

All Software implementations begin with an evaluation stage.  The Systems Team works with vendor's and campus departments to gather requirements to be used in evaluating software.

Service Category: Client Support Services


Software purchases - dept

Faculty / Staff software purchase

Service Category: Client Support Services

Support: Contact the Support Desk


Streaming video

Support and guidance with various tools for live event streaming. Examples Adobe Connect and Stretch Internet. 

Service Category: Instructional Technology and Digital Learning

Support: Contact Media Services


Student Information System

Capstone is the student information system used by the College.  It offers a student and faculty portal and backoffice functionality to accomplish the varied administrative needs.  In addition, IT maintains a campus developed application allowing selected departments access to Capstone data as well as specific data used only by the department.

Service Category: Account Management and Digital Security


Support Request System

Campus wide support request system for incidents and requests - reported to the support/help desks

Service Category: Client Support Services

Support: Contact the Support Desk/Student Help Desk


Systems Integration

The team employs a Data Integration Specialist to ensure the various software packages used across campus share data as required by the cepartments using the software.

Service Category: Client Support Services


Systems Management & Administration

Administrative Systems provides support, technical leadership, business process analysis, and vendor management in support of the College’s application portfolio. These systems address all the major administrative functions of the College from Admissions through Advancement as well as many of the additional functions required when managing a campus for example: Campus Safety, Mailroom, and Plant Operations.

When necessary, Administrative Systems provides assistance in software evaluation, as well as installing, accessing, integrating, supporting, and documenting functionality within the systems post purchase. Enhancement and Break Fix requests are analyzed and prioritized by IT in conjunction with the administrative departments.

Service Category: Client Support Services


Troubleshooting advice for home PCs

Reset browser settings in addition to clearing temp files, cache, and cookies if having trouble getting logged into G Suite, Capstone, or Canvas (or other sites). Resetting home internet router and modem. Mention Microsoft Home Use discounted software for Faculty & Staff

Service Category: Client Support Services

Support: Contact the Support Desk


Vendor Management

IT acts as the primary technical vendor contact for all software in use at the College.

Service Category: Client Support Services


Vendor management/consultation

Oversee outside vendors working in support of the hardware used in teaching and learning. 

Service Category: Instructional Technology and Digital Learning

Support: Contact IT/DL Team


Video production

Assistance with educational related video production 

Service Category: Classroom and Learning Spaces

Support: Contact Media Services


Web Analytics

IT monitors web traffic via Google Analyics. Reports are provided upon request.

Service Category: Client Support Services

Support: Contact the Support Desk


Web Consulting

Consultation provided on all aspects of College web site including content strategy, governance, design, business processes, media, accessibility, information architecture and overall standards for muhlenberg.edu web.

Service Category: Client Support Services

Support: Contact the Support Desk


Web Services

IT administers the content management system (TerminalFour) and works closely with Departmental Web Administrators to ensure timely content. Hosting, development and maintainance provided for official College sites.

Service Category: Communication and Collaboration

Support: Contact the Support Desk

Training: Provided for end users (group and individual)


Web/video conferencing

Assist and recommend best practices

Service Category: Instructional Technology and Digital Learning

Support: Contact IT/DL Team


Wireless

Muhlenberg is a 100% wireless campus. All Faculty, Staff and Students are required to register their wireless devices or computers before access to the Muhlenberg Wireless Network can be achieved. Documentation for registering wifi provided by support

Service Category: Account Management and Digital Security

Support: Contact the Support Desk/Student Help Desk