Frequently Asked Questions

1. The beverage/snack vending machine is not working. Who do I contact?

2. How do I order office supplies?

3. Who is our Account Rep for W.B. Mason?

4. What if W.B. Mason does not have the item I need?

5. I have received an incorrect/damaged item from W.B. Mason. What must I do to return it?

6. May I order furniture, file cabinets from W.B. Mason?

7. What if a vendor says Muhlenberg doesn't have an account with them?

8. Where can we rent a vehicle?

9. How do we order our supplies for our Ricoh Copier?

10. My office chair (or any other office furniture) needs to be repaired or replaced. Who do I notify?

The beverage/snack vending machine is not working. Who do I contact?

Answer: Email Brian Blenis in the Purchasing office. Brian's email is brianblenis@muhlenberg.edu. Tell Brian where the machine is located (building and floor), if it's the snack or beverage machine and what the problem is...out of stock, taking money but not giving product, asking for exact change, ect. He will forward the information on to the appropriate person.

If you lost money in a snack machine, the office of Residential Services can refund your money. If you lost money in a beverage machine, you may get a refund at the Circulation desk in the Trexler Library.

How do I order office supplies?

Answer: Office supplies are ordered from W.B. Mason through an Online Order System. To be set up with a log in and password, complete the User Registration Form by

  • Logging into the Staff Tools through the OneLogin application portal
  • Click on Purchasing Contracts
  • Click on College Use
  • Click on W.B. Mason
  • Click on User Registration Form

Once your form is completed, submit it to Purchasing. Purchasing will forward the information to W.B. Mason. You will receive a "Welcome" email from W.B. Mason when your account has been set up.

Who is our Account Rep for W.B. Mason?

Answer: Our W.B. Mason Sales Representative is Tyler Garr. He can be reached at 484-241-5374 or via email at tyler.garr@wbmason.com.‌

What if W.B. Mason does not have the item I need?

Answer: Contact Brian Blenis in Purchasing (ext. 3631) and he will recommend a vendor.

I have received an incorrect/damaged item from W.B. Mason. What must I do to return it?

Answer: Contact Robert Becker at robert.becker@wbmason.com or by phone at 888-926-2766, ext. 5450. Provide Robert with the order number and item number of the product you want to return. Robert will give you a return authorization number that you will attach to the box or item that you are returning. The driver will pick up the return next time he comes around as he will be issued a pick up for the item. Please do not give items to the drivers without return numbers, as you run the risk of not getting the credit for the return. Items should be in original packaging and in re-sellable condition and returned within 30 days of the purchase date.

May I order furniture, file cabinets from W.B. Mason?

Answer: No, the college has standards for furniture. Contact Brian Blenis in the Purchasing Department for assistance with all furniture requests.

What if a vendor says Muhlenberg doesn't have an account with them?

Answer: Contact Purchasing who will make arrangements to set up an account with the vendor or suggest an alternate vendor.

Where can we rent a vehicle?

Answer: We have contracts with Enterprise, National Car Rental and Hertz.

  • Log into Staff Tools
  • Click on Purchasing Contracts
  • Click on College Use
  • Click on Enterprise, Hertz, National Car Rental

The contract number is required in order to receive the contract price.

How do we order our supplies for our Ricoh Copier?

Answer: Please contact the Copy Center, ext. 3229 or ext. 3220 for all questions regarding your Ricoh copier.

My office chair (or any other office furniture) needs to be repaired or replaced. Who do I notify?

Answer: Contact Brian Blenis in Purchasing.