Health Services
We are passionate about providing prompt and high-quality medical care.
Lehigh Valley Physicians Group (LVPG) Family Medicine – Muhlenberg College
We are physicians, nurse practitioners, and nurses. Together, we are your advocates.
Lehigh Valley Physician Group (LVPG) Family Medicine – Muhlenberg College is the health partner you deserve, providing care to help you be at your best. We focus on primary and behavioral health care as well as treatment for illness and injury, reproductive health, and public health concerns.
LVPG is Lehigh Valley Health Network’s physician group and one of the largest in the United States. LVPG has clinicians representing more than 50 medical specialties at more than 300 practice locations.
Health Services FAQs
Services are offered to any full-time Muhlenberg College student enrolled in the traditional four-year undergraduate program with a completed Muhlenberg College Health Form on file.
Students can contact Campus Safety (484-664-3110) year-round for emergencies. During fall and spring semesters while classes are in session, Muhlenberg College EMS is typically available by calling Campus Safety. After hours, students can speak with a nurse, who can help connect them with the services they need, at the LVHN Nurse Triage line (835-215-5475) .
Within the city limits of Allentown, transportation may be arranged for first-year students by contacting the health center staff, who will then coordinate transportation through Campus Safety for off-campus appointments. The college requires transportation be scheduled at least 48 business hours in advance. Transportation is available Monday through Friday from 10 a.m. to 4 p.m.
A parent may always call to report their concerns or provide further information regarding a student. However, LVPG Family Medicine – Muhlenberg College staff will not share health care information or office visits with a parent without the permission of the student except in life-threatening situations or when the student is a danger to themself or to others. Students should designate on their LVPG Communication Form the names of people to whom the staff are permitted to disclose medical information.
Students receiving allergy injections may bring the serum and current schedules to LVPG Family Medicine – Muhlenberg College where the serum will be stored and administered in accordance with the schedule provided by their physicians. Injections are administered only during the physician hours of LVPG Family Medicine – Muhlenberg College.
Insurance-Related FAQs
Yes. The college requires that all students provide proof of health insurance.
Yes. Information about the student health insurance plan can be found on the student health portal.
Yes, health insurance claims will be submitted for visits to LVPG Family Medicine – Muhlenberg College. This will be managed just like when students visit their health care providers at home. Copays will be collected, and all visits will be run through the student’s health insurance on record. Students will be responsible for deductibles, coinsurance, and other charges not paid by their health insurance.
Students should call their insurance carrier or check their carrier’s website to determine if their insurance participates with LVHN.
Yes. All students can use the health center. If a student’s home health insurance plan does not cover LVHN services, students are encouraged to purchase the student health insurance plan. This plan is specifically for college students and offered at a competitive cost. Regarding copays, students with a significant financial hardship may request that the copay be offset by a financial hardship emergency grant through the college.
LVPG does not participate with out-of-state Medicaid plans. Patients with out-of-state Medicaid plans are expected to pay at the time of service or seek services in the state where they are covered. Students with out-of-state Medicaid plans may purchase the college’s student health insurance plan.
Billing-Related FAQs
We encourage students to sign up for MyLVHN, the health network’s digital portal, so they can pay online prior to the visit. Otherwise, copays will be due at the time of service. If the copay is not paid, the guarantor will be billed. If the student is 18 or older, they are the guarantor. Students who sign up for MyLVHN and opt to go paperless will receive the bill on the portal.
The insurance plan’s explanation of benefits (EOB) will be sent by the insurance carrier to the subscriber/policyholder of the plan.
Patient statements will be sent to the address listed for the guarantor (if over 18 years old, the student) and are available on the MyLVHN portal.
Yes. LVHN accepts payment through this source as it would through any other credit or debit card transaction. Typically, patients are given a debit card for FSA and HSA accounts.
The college has an emergency grant fund that can occasionally assist high-need students by providing immediate funds to help address costs, such as copays, lab fees, etc., associated with emergent issues.
Medical Record-Related FAQs
LVHN uses Epic.
Care Everywhere lets your health care provider securely access and update your record from other health care organizations. Your providers who use Epic (or another electronic medical record system that can share health information) exchange information when they need to coordinate care for you and other patients. Records are updated automatically between health care providers through a secure network, Care Everywhere. Your doctor sees your information from other health care organizations within your medical record.
MyLVHN offers personalized and secure online access to view portions of your medical record. It enables you to securely manage and receive information about your health. With MyLVHN, you can:
- Schedule medical appointments.
- View your health information, including medications, allergies, test results, and more.
- Request prescription refills.
- Pay or review bills for medical services.
- Send and receive non-urgent messages from your LVHN/LVPG doctors and clinicians.
To enroll in MyLVHN, click the “sign up now” button on MyLVHN.org or the MyLVHN mobile app. Students are encouraged to enroll in MyLVHN before the start of the semester.
Counseling Services
We offer counseling through an individualized care model that ensures you don’t have to wait long before receiving high-quality and multiculturally competent care.