Be Proactive: Engage students early on, pay attentions to warning signs of distress, and set limits on disruptive behaviors
Listen Sensitively and Carefully: Use a calm and sincere voice. Avoid using any threatening, humiliating, and intimidating responses.
Safety First: The welfare of the campus community is top priority. When an individual is displaying threatening or potentially violent behavior call for help
Follow Through: If providing a resource offer to direct the student to the physical location.
Consultation and Documentations: Always document your interactions with distressed students and consult with your department chair/supervisor after any incident
**** Adapted from The California State University****